Return and refund policy

We want you to love your WOMA pieces. Here's how returns work.

WOMA Sips (mugs)

Every Sip is made to order just for you, so we can't accept returns or exchanges on mugs.

If your Sip arrives damaged or misprinted, email us a photo at thewomaofficial@gmail.com within 7 days of delivery and we'll send you a replacement at no cost.

Slippers

You have 14 days from delivery to request a return or exchange.

• Slippers must be unworn and in their original packaging.
• Size exchanges are welcome.
• Return shipping is paid by the customer, unless we sent the wrong item or it arrived damaged.

Holiday gift window

Orders placed November 1 through December 24 can be returned (following the rules above) until January 10.

How to start a return

Email thewomaofficial@gmail.com with your order number and the reason for your return. Once your return is approved, we'll email you instructions on where and how to send it. Items sent back without an approved return can't be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Sale items and gift cards

Sale items and gift cards are final sale.

Questions? We're here: thewomaofficial@gmail.com